Our Regulatory Licenses
TeleGiro, Inc. is a licensed money transmitter authorized to operate in Florida and New Jersey. We maintain the highest standards of regulatory compliance to ensure your funds are secure and protected.
Current Licenses
Florida Money Transmitter License
- License Number: FT230000431
- Regulatory Authority: Florida Office of Financial Regulation
- Regulated under Chapter 560, Florida Statutes
New Jersey Money Transmitter License
- License Number: 2305779
- Regulatory Authority: New Jersey Department of Banking and Insurance
- Regulated under N.J.S.A. 17:15C-1 et seq.
Federal Registration
- FinCEN Money Services Business (MSB) Registration
Your Consumer Rights
As a licensed money transmitter, we are committed to protecting your rights and ensuring fair treatment for all customers.
Right to Cancel and Refund
- You may cancel any money transmission transaction and obtain a full refund of all moneys paid, provided the cancellation occurs before the money has been transmitted to the recipient
- To cancel a transaction, contact us immediately at (323) 546-9392
Right to Receipt
You are entitled to a receipt for every transaction showing:
- Amount of money transmitted
- All fees charged
- Exchange rate (if applicable)
- Date and time of transaction
- Transaction reference number
Security of Your Funds
Your funds are protected by:
- Surety bonds as required by state law
- Permissible investments mandated by regulatory authorities
- Segregated customer accounts
- Regular regulatory audits and examinations
How to File a Complaint
We strive to provide excellent service, but if you experience any issues, we're here to help resolve them quickly and fairly.
Step 1: Contact TeleGiro Customer Service
First, please contact our customer service team. Most issues can be resolved quickly at this level.
Customer Service Contact Information:
- Phone: (323) 546-9392
- Email: info@telegiro.com
- Mail: TeleGiro, Inc. 100 Almeria Ave Ste 200 Coral Gables, FL 33134
When contacting us, please provide:
- Your name and account information
- Transaction reference number (if applicable)
- Date of the transaction
- Description of the issue
- Your desired resolution
Step 2: Formal Complaint Process
If your issue is not resolved to your satisfaction through customer service, you may file a formal complaint.
For Florida Residents:
- Address: Division of Consumer Finance 200 East Gaines Street Tallahassee, FL 32399-0371
- Phone: (850) 487-9687
- Toll-Free: 1-800-848-3792
- Website: www.flofr.gov
For New Jersey Residents:
- Address: Division of Banking 20 West State Street PO Box 040 Trenton, NJ 08625-0040
- Phone: (609) 292-7272
- Consumer Hotline: 1-800-446-7467
- Website: www.dobi.nj.gov
Step 3: Federal Consumer Protection
All customers may also contact:
- Consumer Financial Protection Bureau (CFPB)
- Phone: 855-411-2372
- TTY/TTD: 855-729-2372
- Website: www.consumerfinance.gov
- Mail: Consumer Financial Protection Bureau P.O. Box 2900 Clinton, IA 52733-2900
Error Resolution
Your Rights
- You have the right to dispute errors in your transactions
- You must notify us within 180 days of the transaction date
- We will investigate your dispute and provide a resolution
Types of Errors Covered
- Unauthorized transactions
- Incorrect transaction amounts
- Transactions not completed as requested
- Mathematical or bookkeeping errors
- Transactions not properly credited to recipient
How to Report an Error
- Contact us immediately at (323) 546-9392 or info@telegiro.com
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Provide the following information:
- Your name and account number
- Description of the error
- Dollar amount of the suspected error
- Date of the transaction
Our Investigation Process
- We will investigate your complaint promptly
- We may request additional information or documentation
- We will notify you of our findings within the timeframe required by law
- If an error occurred, we will correct it and credit your account as appropriate
Dispute Time Limits
It’s important to act quickly if you notice an error or unauthorized transaction:
- Domestic Payments: 60–180 days depending on transaction type
- International Transfers: 180 days
- Unauthorized Transactions: Report immediately upon discovery
- General Disputes: Contact support as soon as you notice any issue
Record Retention
As required by federal and state law, we maintain the following records:
- Transaction records: 5 years from the date of transaction
- Account records: 5 years after account closure
- Receipts and confirmations: 5 years
- Customer identification records: 5 years after account closure
You may request copies of your transaction records by contacting Customer Support. We may charge a reasonable fee for providing copies of historical records.
Consumer Protection Resources
Fraud Prevention Tips
- Never send money to someone you don't know well
- Be cautious of deals that seem too good to be true
- Verify the identity of recipients before sending money
- Report suspicious activity immediately
Additional Resources
- Federal Trade Commission (FTC): www.consumer.ftc.gov
- Internet Crime Complaint Center: www.ic3.gov
- Identity Theft Resource Center: www.idtheftcenter.org
Contact Information
TeleGiro, Inc.
- Headquarters: 100 Almeria Ave Ste 200, Coral Gables, FL 33134
- Customer Service: (323) 546-9392
- Email: info@telegiro.com
- Website: www.telegiro.com
- Business Hours: Monday–Friday 9:00 AM – 6:00 PM EST
Language Assistance
We provide customer service in multiple languages. If you need assistance in a language other than English, please let us know when you contact us.
Accessibility
TeleGiro is committed to ensuring our services are accessible to all customers. If you need assistance due to a disability, please contact us and we will make reasonable accommodations to assist you.
© 2025 TeleGiro, Inc. All Rights Reserved.
TeleGiro, Inc. is a licensed money transmitter. Services are currently available only to residents of Florida and New Jersey.
NMLS Consumer Access: www.nmlsconsumeraccess.org