TeleGiro FAQs

About TeleGiro

What is TeleGiro?

TeleGiro is a comprehensive digital financial services platform designed for the Hispanic community. We offer digital wallet services, domestic payments, and international money transfers through our secure platform. We're licensed as a money transmitter in Florida and New Jersey and registered with FinCEN as a Money Services Business.

What services does TeleGiro offer?

• Digital Wallet: Secure storage and management of funds
• Domestic Payments: ACH transfers, check processing, and wire transfers
• International Remittances: Send money to 17+ countries in Latin America and the Caribbean
• Enhanced Wallet Services: Premium features for advanced users

Who powers TeleGiro's services?

We partner with Checkbook Inc. for payment processing and established financial institutions for secure account services. This ensures your funds are protected by comprehensive security measures and regulatory oversight.

Getting Started

How do I open a TeleGiro account?

• Visit www.telegiro.com or download our mobile app
• Click "Sign Up" and provide your personal information
• Verify your identity with a government-issued ID
• Complete identity verification for compliance

What do I need to open an account?

• Full legal name
• Valid email address and phone number
• Valid address
• Government-issued ID (driver's license or passport)

Is there a minimum age requirement?

Yes, you must be at least 18 years old to open a TeleGiro account.

Can businesses use TeleGiro?

Currently, TeleGiro is designed for personal use only. Business accounts require special authorization. Contact us at (323) 546-9392 for business inquiries.

Digital Banking & Wallet Services

What is the TeleGiro Digital Wallet?

Our digital wallet is a secure way to store funds, make payments, and manage your money. It includes:

• FBO account protection
• Instant transfers between TeleGiro users
• Payment history tracking
• Multi-currency support for remittances

Are my funds secure?

Yes. We use bank-level encryption and multi-factor authentication to protect your account. Your funds are held securely through our partnership with licensed financial institutions and protected by comprehensive security measures.

Are my funds FDIC insured?

Customer funds are held in For-Benefit-Of (FBO) accounts at regulated partner financial institutions. Pass-through FDIC insurance may apply depending on the partner bank and program structure.

International Remittances

How do I send money internationally?

• Log into your TeleGiro account
• Select "Send Money Internationally"
• Choose destination country and delivery method
• Enter recipient information
• Review exchange rate and fees
• Confirm and send

What countries can I send money to?

We currently serve countries throughout Latin America and the Caribbean including Guatemala, El Salvador, Honduras, Colombia, Ecuador, Peru, Dominican Republic, and more. Check our website or app for the complete list.

What are TeleGiro's transaction limits?

Transaction limits depend on several factors including identity verification level, destination country, payment method, and regulatory requirements. Limits may change periodically to comply with financial regulations and risk management requirements.

What delivery options are available?

• Bank Deposit: Direct to recipient's account
• Cash Pickup: At thousands of locations
• Mobile Wallet: Where available
• Home Delivery: Select countries only

When will my recipient get the money?

Most transfers are available within minutes. Factors affecting delivery time include the delivery method selected, banking hours in destination country, compliance review requirements, and local holidays.

What are the fees for international transfers?

Fees vary by destination country, delivery method, transfer amount, and payment method. View current fees at www.telegiro.com/pricing.

How do exchange rates work?

We offer competitive real-time exchange rates. The rate is locked when you confirm your transaction. Our exchange rate includes a transparent margin disclosed before you confirm. Rates refresh regularly.

Security & Compliance

Is TeleGiro regulated?

Yes, we are:

• Licensed in Florida (#FT230000431)
• Licensed in New Jersey (#2305779)
• Registered with FinCEN as an MSB (#31000298380846)
• Compliant with BSA/AML requirements

How do you verify my identity?

We use industry-standard verification including:

• Government ID verification
• Address verification
• Biometric verification (mobile app)
• Identity verification services
• Source of funds verification when required

Account Management

How do I check my transaction history?

• Log into your account dashboard
• Navigate to "Transaction History"
• Filter by date, type, or amount
• Download statements in PDF or CSV format

How do I close my account?

• Ensure your balance is zero
• Cancel any pending transactions
• Contact customer support at (323) 546-9392
• Confirm closure in writing
• We'll send confirmation within 30 days

What happens to my data if I close my account?

We retain records as required by law:

• Transaction records: Up to 5 years (BSA) to 10 years as required
• Identity verification: 5 years after account closure
• Account information: As required by regulators

Fees & Pricing

Are there any hidden fees?

No. All fees are clearly displayed before you confirm any transaction.

Customer Support

How do I contact TeleGiro?

Phone: (323) 546-9392 | Email: support@telegiro.com | Hours: Monday-Friday, 9am-6pm ET | Languages: English and Spanish

How do I file a complaint?

First, contact our customer service team. If unresolved:

• Florida residents: Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399, Phone: (850) 487-9687
• New Jersey residents: NJ Department of Banking and Insurance, 20 West State Street, PO Box 040, Trenton, NJ 08625-0040, Phone: (609) 292-7272
• All customers: Consumer Financial Protection Bureau, Phone: 855-411-2372, Website: www.consumerfinance.gov

How long do I have to dispute a transaction?

Under federal law, certain remittance transfers may be disputed within 180 days of the transaction date. Contact support as soon as you notice any issue.